Technical service
There is a measure of technology and IT in almost every Anandic product and service
This makes it more important to support our customers in their use and maintenance. Our specialists are available 24 hours a day, 365 days a year, if a technical product causes you problems. We are always committed. People who care.
Repair service
Maintenance work is carried out exclusively by manufacturer-authorized service engineers. They are regularly trained in the manufacturer's factories. This enables us to guarantee you fast and precise repair work. Necessary updates/upgrades are carried out according to the manufacturer's instructions. Only Anandic can provide this service for the manufacturer organizations we represent.
- Repair service and replacement unit service
- Periodic maintenance according to manufacturer's instructions
- Telephone, technical support
- 24 hours support / 365 days per year
- Safety check of the medical equipment
- Implementation of the Medical Devices Ordinance
Download our repair form here and be sure to enclose it with your defective device.
Maintenance
Precautionary maintenance protects against failures. Careful care and maintenance ensure that safe functionality is maintained for many years - a key requirement, especially in medicine. Regular maintenance and inspections are therefore an important safety tool because they minimize the risk of failures.
Your advantages are:
- higher productivity
- optimal availability
- fewer repairs
- Planned maintenance
- Operating costs - better value retention
With their extensive know-how, Anandic service technicians can detect wear-related defects and replace parts in good time before they lead to damage or failure. We will provide you with a quotation for regular maintenance and preventive inspections that exactly meets your and the legal requirements.
If a maintenance contract has been concluded, all the activities that arise are automatically taken over by Anandic, this includes compliance with the maintenance cycles, carrying out the maintenance, replacing the parts, documentation as well as scheduling and much more.
You can find more information about our contract types in the following flyers:
Training service
We are also happy to train your technical and clinical staff in-house. Training programmes are designed individually. Safety service CE certificates of conformity and test reports are available for all products.
Please also see:
Options & Upgrades
Medical technologies are evolving rapidly. The Options & Upgrades programme provides you with a wide range of solutions to open up new capacities and increase your system performance by replacing individual components or adding new functional features. With our solutions, you can ensure compliance with all regulatory requirements and take advantage of new applications without stretching your budget.
Chargeable support
Anandic Medical Systems AG reserves the right to charge a contribution towards costs for support services. This can be done both for telephone and written enquiries. The consultant will inform you of the obligation to pay the costs.
Chargeable are:
- All Windows-based problems (driver installations, administrator rights, etc.)
- Information which can be found in the instructions for use
Quality assurance
We carry out all work processes in accordance with the Medical Devices Act and our certified quality assurance system ISO 13485:2016 / EN 62535.
We will be happy to help you at any time.